Do you ship nationwide & shipping time frame?
We sure do! In fact, Lidia is our shipping pro! She’ll make all the arrangements for you. You won’t have to do a thing. We’ll ship anywhere in the US for free! Orders normally ship within 1-2 days of placing the order. Please call or email us to inquire about expedited shipments.
How do the playsets arrive? Will it come via UPS or FEDEX?
No, no, no. Our sets are very BIG. They’re going to arrive by truck right to your house. But don’t worry, we’ll make all the arrangements for you. We’ll even make sure the truck has a lift gate to lower the pallet right on your driveway.
What other shipping information do I need to know?
Shipping and Handling Charges and any Free Shipping Promotions noted by each item apply to contiguous 48 states only.
We cannot ship to or accept payment from Canada or other international destinations at this time.
For shipments to Alaska and Hawaii - air freight costs will be higher. If ordering from those states, simply continue with your order. Customer Service will contact you the next business day with an exact freight amount. You may reserve the right to cancel the order at that time.
Additional Information for Customers ordering Wooden Playsets:
Based on the size of the packaging (pallets 8-10’ in length), your order will be shipping on a large truck. When the shipment arrives at your local shipping terminal, you will be contacted by the shipper to setup a delivery appointment. The shipper will then deliver your playset to your address on a truck equipped with a lift-gate. You can expect the shipper to lower the large pallet to the ground in your driveway or your curb and you should not be asked to help unload. Please note that the shipper will not deliver to your backyard or other installation site.
Prior to signing a delivery receipt, make sure all items are intact. It is the receiver’s responsibility to check for any visible damage that may have occurred during shipment. If you find damage to any of the items or boxes, this must be noted on the delivery receipt before it is signed. You can still accept delivery, but the damage must be noted on the receipt. Upon further inspection, if you find that you have missing or damaged parts, you should contact our customer service department at 888-525-1185 within 7 days of delivery. We will immediately ship you replacement parts.
The Swingset Co. makes every effort to ensure that our shipping vendors deliver your playset promptly and securely. If you find the shipping service does not meet your expectations, please contact our customer service department.